• shopping guide

Joining guide

You may simply join STYLENANDA& be our family member!
Being our members allow to get mileage points through our various events.

[BENEFITS FOR JOINING STYLENANDA]
Monthly discount coupons/ additional mileage points
Condition for participating various events

Joining STYLENANDA allows simple& easy orderings, various events& benefits

[Major Benefits]
2-7% immediate discounts by grade (Silver-Grade or above)
10% discount coupon (All grades) every months when purchased more than USD 60
1-3% mileage savings by grades (All grades)

VVIP (USD 50,000 or above for the last three years of accumulated purchasing amount)
7% Immediate Discounts / 10% Discounts Coupon (7 times, month ->available when purchased over USD 60) / 3% Mileage saving

VIP GOLD (USD 10,000–50,000 for the last three years of accumulated purchasing amount)
5% Immediate Discounts / 10% Discounts Coupon (5 times, month ->available when purchased over USD 60) / 3% Mileage saving

VIP (USD 5,000–10,000 for the last three years of accumulated purchasing amount)
4% Immediate Discounts / 10% Discounts Coupon (4 times, month ->available when purchased over USD 60) / 2% Mileage saving

GOLD (USD 3,000–5,000 for the last three years of accumulated purchasing amount)
3% Immediate Discounts / 10% Discounts Coupon (3 times, month ->available when purchased over USD 60) / 1% Mileage saving

SILVER (USD 2,000–3,000 for the last three years of accumulated purchasing amount)
2% Immediate Discounts / 10% Discounts Coupon (2 times, month ->available when purchased over USD 60) / 1% Mileage saving

FAMILY (USD 2,000 or less for the last three years of accumulated purchasing amount)
10% Discounts Coupon (1 times, month ->available when purchased over USD 60) / 1% Mileage saving

Order guide

The order is in accordance with the following procedures.

Step1. Search product.
Step2. Add to cart
Step3. Log-in
Step4. Fill in an order form
Step5. Payment method selection and payment
Strp6. Place an order (order number)

For some unfortunate cases, please kindly understand that some items may not be stock interrupting to check out.

If your country is not on the shipping list, we apologize but this means that you need to make a special order.
For those countries, we ship via SAMSUNG SDS, through their developers. So please be aware that it might cost a bit more than your expectation.
For any inquiries regarding this issue, please contact our customer service center.

Payment guide

Following payment methods are available within STYLENANDA:

[PayPal]
PayPal does not require to create an account when using their service for card payment.

[EXIMBAY]

[Partial Cancellation]
When paid by card, please be aware that partial cancellation is not available once the card payment is already made.
But once you remake the payment on the items you wish to purchase, total cancellation will be processed.
Cash refund is not available but instead, will be replaced with mileage points.

Shipping Guide

shipping Method : SAMSUNG SDS, and the developers
Shipping Fee : Free when purchased USD 200 or more
                          USD 10 when purchased more than USD 100
                          USD 20 when purchased less than USD 100

Please kindly understand that above shipping fee policy will only be applied to certain countries.
For others, shipping fee will be automatically calculated based on each regions and weights of each parcels.
(*Customers will be charged for tariffs.)

International shipments may be subject to import taxes, duties, and customs fees,
which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.

For more information after placing an order, please contact our customer service center at (1)877.708.3574

Shipping Period : We, STYLENANDA, are doing our best to deliver items to the customers as fast as we can.
                                It takes about 7-10 business days for the products to be prepared.
                                If you order hot items, there could be another delay in preparation.
                                Once products are dispatched, they can be delivered at your doorsteps in about one week.
                                (Keep in mind that delivery may be delayed because of external factors such as customs clearance, tariffs, etc.)

                                Shipping Option : Sometimes, it may take too long to ship all items at once due to the inventory.
                                In that case, we send the items that are initially ready. All others will be shipped as soon as they are available.
                                Please kindly understand that this system exists only for our NANDA customers’ convenience : )

Exchange/Return/Refund Guide

We ask you for a careful examination prior to your purchase (e.g. size, color).
Requesting any replacement to our Customer Service Center/ Notice Board & Returning products
should be made within 7 days with stating regarding cause/ reasons.
Customers should bear any shipping fees for replacements/returns due to ‘change of minds.’
Any request for a replacement to another item shall be deemed as change of mind.
However, any replacements/returns due to faults in our products or mistakes by STYLENANDA, shipping fees will be borne by us.
Including the order number in returning parcel will help our staffs a lot when identifying items.

Return Address
via EMS (407-600) Gyeyang Post Office No. 1117 Gyesan 4-dong, Gyeyang-gu, Incheon, Korea
via other courier service (22011) STYLENANDA Distribution Center, 10-79, Songdo-dong, Yeonsu-gu, Incheon Korea

[Precautions on Exchange & Returns]
Exchange/ returns for handmade shoes may not be accepted as they will not be able to be re-sold.
We kindly ask your careful decision upon purchasing.
Any products that are stretched/contaminated/damaged may also not be replaced/exchanged/returned no matter they are worn only once.
Please send us any items with tags on and with according packages.

* Please kindly understand that the policy stated above is made to make sure that
all of our customers receive our clean& fresh products at all times.

All requests regarding the returns and exchanges must be made within 7 days from the time of receiving the item (even for defectives).
Once confirmed, items must be returned immediately within 7 working days.

Before making any returns or exchanges, you should reach our CS team first via Q&A board on our website.
Product availability must be checked first for any exchanges. When posting a refund request for defectives or wrongly shipped items,
please include detailed pictures of the item(s) along with your order number,
product codes you bought, and a written explanation to our Q & A Board. If there are any items missing from your package,
contact our customer service on the day you receive your package.

Stylenanda will bear the shipping costs only for defectives or wrongly shipped items.
All other shipping costs will be the responsibility of the buyer.
If non-defective items are sent to Stylenanda along with defective items,
the buyer will be responsible for all shipping costs.

Any goods of returns and exchanges must be in the status of unworn, unaltered, and unwashed with all tags attached.

The followings are not eligible for any returns/exchanges :
• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Customized or handmade items.
• Intimates, innerwear, stockings(tights), swimsuits.
• Items having traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags,
  alterations, washing damage, even if the item was defective upon arrival.
All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

Stylenanda is not responsible for problems caused by carelessness of buyers.
Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Stylenanda according
to seller and buyer’s protection laws.
Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be
considered as defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered as defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any gifts that were sent have been used or lost,
the buyer will be responsible for paying for those items in order to complete a return or exchange.

Regarding the return shipping fee, as you may know, we deliver your order for free with certain condition for regional shipping.

If the customer refuses or failed to receive the parcel due to change of mind or absence of addressee/wrong address/unpaid custom fees,
the products will be returned to Korea and will not be shipped again.
Actual shipping fee and returning fee based on the weight of the parcel will be deducted from the refund.
(If customs fees are levied, customs related fees will be additionally deducted from the refund.)
Even for orders made abroad, we provide you with discounted shipping cost.
Thus, we inform you that when the package get returned to us due to either [change of mind] or [absence of addressee/wrong address/unpaid custom fees],
the deduction for shipping fee will be based on the initial EMS shipping fee, not on the discounted shipping fee we provided.

Therefore, please note that additional shipping fee may be deducted from the refundable amount and be cautious when you return items.

**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.