• Review
Product Forum Details
Subject Still on preparation after half a month and no one replied email
Writer STYLENANDA CS (ip:)
  • Date 2017-04-20 04:33:22
  • Recommend 추천하기
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Order Number :  20170403-0002568


Thank you for your kind patience as we prepare your order.

We run pre-order system where items are prepared only after payment has been made.
Preparation of the items usually takes 7 to 10 working days for international delivery, if your order contains out-of-stock items, then it may take few extra days for preparation.

All items are shipped with following tracking numbers:


International packages require signature from the recipient, please keep track of your parcels to avoid any returns due to your absence.
You can see detailed tracking information in following links.
Worldwide Tracking: http://www.track-trace.com/post

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  
All related fees are the responsibility of the recipient.  
If the recipient refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  
All related costs (return shipping, etc.) will be deducted from the refund.

Once again, thank you for shopping with us!
Let us know if you have trouble receiving the package!

Thank you for understanding, if you have other inquiries regarding the delivery, don't hesitate to contact us!
Have a nice day!


[ Original Message ]

It is been almost half a month since I placed my order, but the status is "still preparing for shipment".

I have been calling the "toll free" number, but no one has ever picked the phone, and as well as the email. It is been a week since I emailed them and asked for help, but no one has replied my email.....

my order number is [20170403-0002568]

Please check for me. Thanks.

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