• Q&A
Product Forum Details
Subject RETURN POLICY
Writer STYLENANDA CS (ip:)
  • Date 2017-06-07 09:55:25
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Return Address

via EMS
(407-600) Gyeyang Post Office No. 1117 Gyesan 4-dong, Gyeyang-gu, Incheon, Korea

via other courier service 
(22011) STYLENANDA Distribution Center, 10-79, Songdo-dong, Yeonsu-gu, Incheon, Korea

 

All requests regarding the returns and exchanges must be made within 7 days from the time of receiving the item (even for defectives). Once confirmed, items must be returned immediately within 7 working days.


Before making any returns or exchanges, you should reach our CS team first via Q&A board on our website.  Product availability must be checked first for any exchanges. When posting a refund request for defectives or wrongly shipped items, please include detailed pictures of the item(s) along with your order number, product codes you bought, and a written explanation to our Q & A Board. If there’s any items missing from your package, contact our customer service on the day you receive your package.


Stylenanda will bear the shipping costs only for defectives or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to Stylenanda along with defective items, the buyer will be responsible for all shipping costs.


If the customer refuses or failed to receive the parcel, the products will be returned to Korea and will not be shipped again. Actual shipping cost based on the weight of the parcel will be deducted from the refund.

 

Any goods of returns and exchanges must be in the status of unworn, unaltered, and unwashed with all tags attached.

The followings are not eligible for any returns/exchanges:

·        Any item where the tags have been removed, regardless of if they were defective before arrival.

·        Customized or handmade items.

·        Intimates, innerwear, stockings(tights), swimsuits.

·        Items having traces of use, wash, or alterations.

·        Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

·        All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.


Stylenanda is not responsible for problems caused by carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Stylenanda according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered as defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered as defective items.

 

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.


Regarding the return shipping fee, as you may know, we deliver your order for free with certain condition for regional shipping.

 

Even for orders made abroad, we provide you with discounted shipping cost. Thus, we inform you that when the package get returned to us due to either [change of mind] or [absence of addressee/wrong address/unpaid custom fees], the deduction for shipping fee will be based on the initial EMS shipping fee, not on the discounted shipping fee we provided.

 

Therefore, please note that additional shipping fee may be deducted from the refundable amount and be cautious when you return items.

 

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.

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