Hello Wenyan,
Thank you for contatcing us.
We are sorry to hear that you were unable to receive your package for order number: 20160923-0002220
According to EMS/Chronopost, the items were unsuccessfully delivered due to Absence of Addressee.
Tracking number: EG181935176KR
Because of that, they are now sending the package back to Korea.
Once our management confirmed that we received it, we will get back to you as soon as possible and advise you through the next process.
Thank you for understanding,
Gretel
[ Original Message ]
Dear,
I made an order recently the 23rd September, and I see that the status is delivered. But I have never received the delivery. Could you help me ?
Thanks,
Wenyan
