My account is yulia96 (Qianhui Hu).
My username is yulia96(Qianhui Hu). I placed an order on February 12th and order number is 20170212-0007859. This order shipped on February 22th with the tracking number EG198987209KR. When this package arrived at the destination Canada, I did not receive any delivery tag or phone call to inform me. Also, tracking record showed that this item delivery unsuccessfully. I called to the local post office (Canada Post), they told the shipphing address was wrong that was the reason why this package only stay in Canada for one day and was sent back to the original destination. I did send a requiry email on March 7th. Since I placed order until now, it was almost one month. The email replied me that there is no notification has been received and once they got the notification, they will contact me again. I waited for 2 weeks and I did not get any results or solution for this problem.
No one contact me, even an email. I attached the screenshot of the status of delivery. It showed unsuccessful delivery. I did not receive my package. Please let me know what can I do about this issue as soon as possible!!